Q: When did you start to take sustainability in your business seriously? A: We started taking sustainability seriously when we transitioned from material towels to disposable in order to minimise our impact on water and electricity. Then we saw the financial benefits and the fact that our staff could focus more on hairdressing and less on laundry. We then started to explore other ways to minimise our carbon footprint such as installing LED lights and using Refoil (recycled and recyclable foil), now with the new partnership with SSA we have almost a carbon neutral salon. Most of the materials used in building our new salon are from recycled or renewable sources.